A guide to using ILLiad to request library materials not available at Knox

ILLiad: Frequently Asked Questions

Q: What is ILLiad?

ILLiad is a software that allows Knox College faculty, staff, and students to request materials from thousands of libraries in the United States (and around world).

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Q: What can I request through ILLiad?

  • Journal articles
  • Books that are not available at Knox nor via I-Share
  • Non-print materials (DVDs, videotapes, audio, microfilm)
  • Other materials such as maps, documents and archival materials

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Q: How do I request an item through ILLiad?

The first time you use ILLiad you need to create an account. Click First Time Users and fill in the form. Once you log in, select the type of request: article, book, or audio-visual material. Fill in the request form completely. You may also use the SFX link resolver, also known as the Find It! button, to request journal articles while searching Knox subscription databases. Using this button will lead you to the full text, if we have access, or will allow you to automatically populate an ILLiad request with the citation information, saving you typing time.

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Q: How will I be notified when an item I ordered arrives?

You will receive an email indicating the item (book, film) is available to pick up from the Seymour Library circulation desk. Journal articles are delivered either as a pdf email attachment OR an email link.  Articles delivered as a link to your ILLiad account will be accessible for 30 days, after which time they will be deleted. Download all pdfs to your own computer or personal drive.

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Q:  How do I pick up materials obtained through ILLiad?

Once you receive an email to pick up an item, you may ask for the item at the Seymour Library circulation desk with your Knox College ID card.

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Q: Can I request a thesis or dissertation?

Doctoral, masters, and undergraduate theses are not available via interlibrary loan and, for the most part, (as unpublished documents) they are not appropriate sources for undergraduate research. This is particularly true of undergraduate and masters level theses. Appropriate sources, such as peer-reviewed journal articles, can be found using journal indexes and databases. If you need assistance with research, please call the Seymour Library Reference Desk (309-341-7228) or contact a Reference Librarian for assistance.

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Q: Can I get a textbook for my class using ILLiad?

Textbooks and other materials assigned for class that are available for sale in the Knox College Bookstore are not available via interlibrary loan. Students needing financial assistance to purchase class materials may contact the Dean of Students office. Some texts may be available in the Knox College Library collection or the Galesburg Public Library, where students may apply for a lending card. If you have questions, please contact the Seymour Library Reference Desk (309-341-7228) or contact a Reference Librarian for assistance.

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Q: Can I use ILLiad to request items of personal interest, not connected to my work at Knox?

Knox's interlibrary loan service may be used to request books and periodical articles for personal use. All audio-visual materials (DVDs, CDs, videotapes, etc.) requested through interlibrary loan must support work associated with a current Knox course or research being done in connection with a Knox academic program.

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Q: How do I renew materials on ILLiad?

Items may be renewed 10 days or less before the due date, and overdue items may not be renewed. Copies of journal articles are yours to keep.

To request a renewal:

  1. Log into your ILLiad account
  2. Select "Checked Out Items" from the menu on the left side
  3. A list of your currently checked out items will display. Click the transaction number of the item you would like to renew. The transaction number appears in the left-hand column.
  4. Click the red "Renew Request" link at the top of the page. This will transmit your renewal request to the interlibrary loan staff who will then contact the lending library.
  5. Keep the item in your possession. You will receive an e-mail message in 1-3 days once the lending library confirms or denies the renewal request. If the item cannot be renewed and it is past the due date, you will have 24 hours to return the item to the library before a fine of $1.00 per day is assessed.

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Q: What is the fine for returning an interlibrary loan item past the due date?

The fine rate is $1.00 per day.

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Q: When will fines start accruing?

Fines start accruing on the day after the due date noted on the interlibrary loan wrapper that comes with the item. If you submit a renewal request, fines stop at that time. If it is already overdue, you will be fined up to the day of the renewal request. If the renewal request is denied, you will be given 24 hours to return the item, and after that fines will begin again.

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Q: Can I put items obtained via interlibrary loan or I-Share on reserve?

No. Actual items borrowed from other libraries, such as books or films, cannot be placed on reserve. Faculty may put personal copies of items on reserve, or they can contact the library about purchasing the item for the collection. Rush ordering and processing is available for most items if needed.

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Q: Can I use films obtained via interlibrary loan for class or other group showings?

Films obtained via interlibrary loan can, in some cases, be used for classroom showings, but interlibrary loan should not be the primary method for obtaining films for this purpose. Faculty wishing to obtain films for classroom showings should contact the library to look first into options for purchasing or renting films. Films obtained via interlibrary loan cannot be used for group showings that are not connected to the academic program. Contact Sharon Clayton or another librarian about purchase or rental options.

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Q: What if I forget my password?

On the ILLiad logon page there is a password reminder link just below the login boxes. Click this link and provide your ILLiad username, then click the "reset password" button. The password reset information will be sent to the e-mail address you provided when you first set up your ILLiad account. Check your e-mail for this message and follow the steps in the message to complete the password reset process.

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Q: What if I don't have a complete citation?

If you do not have enough information to fill in the ILLiad request form, please contact a Reference Librarian for assistance. Please do not submit incomplete requests. Required ILLiad fields are indicated on the request forms. Provide the full titles of journals; do not use abbreviations. Include your source of reference: In what database, book, index, article, or from what person did you find out about the book or article that you are requesting? With a source of reference the Reference staff can verify the citation if information is unclear or incomplete.

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Q: What are ISSN, ISBN and OCLC numbers, and do I need to have them?

The ISSN is an 8-digit number that uniquely identifies a particular magazine or journal. The ISBN is a 10 or 13-digit number that uniquely identifies a particular book. The OCLC Accession number is found at the end fo a WorldCat record. These are not required fields but do speed up processing of requests if they are included.

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Q: Is security a problem if I access ILLiad on a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation
  • When using a public access workstation, exit from the web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using. You can also clear the history and the cache from the browser before exiting the program.

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Q: Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

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Q: Who do I contact if I have problems with, or questions about, ILLiad?

During regular business hours you may call or email the Interlibrary Loan office (309-341-7244, Sunday through Thursday 6:00 p.m. - 10:00 p.m., you may contact the Reference Desk (309-341-7228).

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Login to ILLiad

Login to use ILLiad

If you have never used ILLiad you must first create an account here.

If you have questions about your ILLiad loans, please contact the Readers' Services department at Seymour Library (309) 341-7244 or email During non-business hours, please contact the Circulation Desk at  (309) 341-7246.